My Operating Model

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Get people inspired and excited. Have a deep understanding of what matters to people.

Clearly define the desired outcomes and expectations. Ambiguity dilutes excitement. 

Provide detailed information across all stakeholders before people feel compelled to ask. If there is confusion, take a time out.

Show people what success looks like. People should be able to easily answer the question “why are we doing this?” when you ask them. 

Make sure people are getting it. Check in, a lot. Silence is not necessarily a good thing.

Encourage people with support. Build resources and community.

Celebrate when people take the initiative to learn and practice skills on their own. If you did a good job on #1, this should be easy